Returns & Exchanges
At Faces Canada, we strive to ensure your beauty routine is perfect, allowing returns or exchanges for damaged or incorrect items within 7 days of delivery. To maintain hygiene standards in beauty products, we only accept returns of items that are unopened, unused, and in their original packaging.
Initiate Request
Log into your account or contact our customer support team via email with your order ID and photos of the product within 7 days of receipt.
Quality Evaluation
Our support specialists will review your request and the provided images to ensure the item meets our return criteria for damage or incorrect fulfillment.
Secure Pickup
Once approved, we will arrange a reverse pickup from your address; please ensure the product is sealed in its original carton with all tags intact.
Refund Processing
After the product reaches our warehouse and passes a final quality check, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing